💳 Refund & Cancellation Policy

This policy explains how subscription cancellations and refunds work for MediNITS. We keep it simple and fair.

1. Free plan

The MediNITS Free plan costs nothing and requires no payment details. There is nothing to cancel and nothing to refund.

2. Paid subscriptions

Paid plans are billed monthly in advance through Razorpay, our payment partner. Your subscription gives you access for the billing month you have paid for.

3. How to cancel

Cancel any time by emailing [email protected] or messaging us on WhatsApp (+91 96637 69576) from your registered contact.

• Cancellation takes effect at the end of your current billing month.
• You keep full access until that date — we never cut off service mid-month.
• Your account then moves to the Free plan. Your patient data is not deleted.

4. Refunds

7-day first-purchase guarantee. If you are not satisfied with your first paid month, tell us within 7 days of that first payment and we will refund it in full, no questions asked.

After that, refunds work as follows:

• Duplicate or incorrect charge — refunded in full.
• Extended service failure caused by us — if the platform is unusable for a prolonged period due to our fault, we refund or credit the affected portion of your month.
• Change of mind mid-month — we do not refund partial months, but you keep access until the month ends and are not billed again.
• Accidental renewal — if you forgot to cancel and have not meaningfully used the service that month, contact us within 7 days and we will review it fairly.

5. Refund timeline

Approved refunds are processed within 3 business days. Depending on your bank or card issuer, the amount typically reaches you within 5–7 business days after that. Refunds are returned to the original payment method via Razorpay; we cannot refund to a different account.

6. Your data after cancellation

Cancelling does not delete your records. Your account reverts to the Free plan and your data remains accessible and cloud-backed. If you want your data permanently deleted, email us and we will action it as described in our Privacy Policy.

7. Billing disputes

If you disagree with a billing decision, email [email protected] with your registered email and payment reference. We respond within 2 business days and aim to resolve disputes within 7 business days.