๐Ÿ“š Help Center & Knowledge Base

Everything you need to get the most from MediNITS. Or just ask Medi AI below โ†“

Categories

๐Ÿš€Getting Started ๐Ÿง AI Consultation ๐Ÿ’ฌWhatsApp ๐ŸงพBilling & Invoicing ๐Ÿ“ฑPatient Portal QR ๐Ÿ“‹EMR & Records โš™๏ธSettings ๐Ÿ”’Security & DPDP โ“FAQ ๐Ÿ’ฐPlans & Billing
๐Ÿ’ฌ Ask Medi AI
Click the green chat bubble at the bottom right โ€” Medi knows everything about MediNITS.

๐Ÿš€ Getting Started

Everything you need to go from signup to your first AI consultation in under 5 minutes.
โšก
5-Minute Setup Guide
No installation, no complicated setup
1

Register for free

Go to app.medinits.com โ†’ Click "Register" โ†’ Enter your name, email, and password โ†’ Select Free plan โ†’ No credit card needed.

2

Complete your clinic profile

Go to Settings โ†’ Clinic Profile โ†’ Add clinic name, address, phone, UPI ID, and your logo. This appears on prescriptions and reports.

3

Add your AI key (optional)

Go to Settings โ†’ AI Configuration โ†’ Select "Groq" โ†’ Get a free key from console.groq.com โ†’ Paste it โ†’ Save. You get 5 free/day without any key.

4

Add your first patient

Click Patients โ†’ + Add Patient โ†’ Enter name, phone, age, gender, allergies โ†’ Save. Or import a CSV from your existing records.

5

Run your first AI consultation

Click AI Consultation โ†’ Select a patient โ†’ Choose specialty โ†’ Type or speak the complaint โ†’ Click Generate Notes โ†’ Prescription ready in 2.4 seconds.

6

Print your booking QR code

Click Dashboard โ†’ ๐Ÿ“ฑ My QR โ†’ Download or print the QR code โ†’ Place at clinic reception so patients can book and view records.

โœ… You're all set! MediNITS runs entirely in your browser โ€” no installation needed. You can also add it to your phone's home screen (PWA install) for an app-like experience.

๐Ÿง  AI Consultation

10-specialty AI that generates complete clinical documentation in seconds.
๐ŸŽค
Using Voice Input
Open AI Consultation โ†’ click the ๐ŸŽค Voice button โ†’ speak the patient's complaint. Works in Chrome and Edge. Supports English, Hindi, and other Indian languages via browser Speech API.
โฑ 2 min
๐Ÿ“
Structured Input (No Mic)
Click the "๐Ÿ“ No Mic?" button โ†’ fill in the complaint, duration, temperature, BP, symptoms, and allergies form โ†’ click "Use This" โ†’ AI generates from the structured data.
โฑ 3 min
โš•๏ธ
10 Specialty Templates
Select your specialty from the dropdown: General Physician, Dental, Pediatric, Cardiology, OB/GYN, Orthopedic, ENT, Dermatology, Psychiatry, Ayurveda. Each has a custom AI prompt.
โฑ 1 min
โšก
Adding Your Own Groq Key
Go to console.groq.com โ†’ Sign up free โ†’ Create API key (starts with gsk_) โ†’ MediNITS Settings โ†’ AI Configuration โ†’ Select Groq โ†’ Paste key โ†’ Save. Now unlimited consultations.
โฑ 5 min
โš ๏ธ
Drug-Allergy Cross-Check
AI automatically checks the prescription against allergies documented in the patient record. If a conflict is detected, a red warning banner shows before you confirm the prescription.
โฑ Automatic
๐Ÿ’ฌ
Sending AI Summary via WhatsApp
After generating notes, click "๐Ÿ’ฌ Send to Patient via WhatsApp" โ†’ A preview modal shows the patient-friendly summary โ†’ Edit if needed โ†’ Click "Open WhatsApp" โ†’ Tap Send.
โฑ 30 sec
โš ๏ธ Medical disclaimer: AI-generated prescriptions are decision-support tools. Always review with clinical judgment before finalising. You, as the licensed practitioner, are responsible for all clinical decisions.

Supported AI Providers

ProviderKey FormatWhere to GetCost
Groq (Recommended)gsk_...console.groq.comFree
Google GeminiAIza...aistudio.google.comFree tier
OpenAI GPT-4osk-proj-...platform.openai.comPaid
Anthropic Claudesk-ant-...console.anthropic.comPaid
Together AItogether_...api.together.aiVery cheap

๐Ÿ’ฌ WhatsApp Communication

Send AI-drafted messages to patients via WhatsApp โ€” with zero API setup required.
๐Ÿ“ฒ
How WhatsApp Works (Zero Setup)
No Meta account. No API key. Works from day one.
1

AI drafts the message

After every consultation, invoice, or appointment โ€” click any "Send WhatsApp" button. AI generates a tailored message based on the context.

2

Preview and edit

A modal shows the full message. You can edit any part of it before sending. Nothing goes out without your approval.

3

Open WhatsApp and tap Send

Click "Open WhatsApp & Send" โ†’ WhatsApp opens on your device with the message pre-typed to the correct patient number โ†’ You tap Send once.

Types of WhatsApp Messages

๐Ÿฉบ
Visit Summary
After AI consultation โ†’ click "Send to Patient via WhatsApp" โ†’ patient receives diagnosis, medicines, and follow-up instructions in plain language.
๐Ÿ’ฐ
Payment Reminder
In Billing โ†’ All Invoices โ†’ click ๐Ÿ’ฌ on any unpaid invoice โ†’ AI drafts payment reminder with amount and clinic contact.
๐Ÿ“…
Appointment Reminder
In Appointments โ†’ click Remind โ†’ AI drafts appointment reminder with date, time, and clinic address.
โœ…
Booking Confirmation
When a patient books via your clinic QR code, send them a confirmation with date, time, and doctor details.
โ„น๏ธ Want full automation? If you want messages to send without you tapping Send each time, you can configure an Interakt API key (app.interakt.ai) in Settings โ†’ WhatsApp. This enables server-side automated sending.

๐Ÿงพ Billing & Invoicing

Create GST invoices, generate UPI QR codes, and track payments with full reconciliation.
โž•
Creating an Invoice
Billing โ†’ + Invoice โ†’ Select patient โ†’ Add line items with amounts โ†’ Enter GST rate โ†’ Save. UPI QR is auto-generated for instant payment collection.
๐Ÿ“‹
All Invoices View
Billing โ†’ ๐Ÿ“‹ All Invoices โ†’ Filter by Paid/Unpaid/Credit tabs โ†’ See total billed, collected, and pending at the top. Mark invoices as paid with one click.
๐Ÿ“ˆ
Patient Ledger
In patient profile โ†’ View Ledger โ†’ See total billed, collected, and outstanding for that patient. Send WhatsApp payment reminder from here.
๐Ÿ’ณ
Accepting UPI Payments
Add your UPI ID in Settings โ†’ Clinic Profile. Every invoice auto-generates a QR code linking directly to your UPI ID for the exact invoice amount.

๐Ÿ“ฑ Patient Portal QR

Give every patient access to their records with one printed QR code at your reception.
๐Ÿ“ธ
Setting Up Your Clinic QR
Takes 30 seconds โ€” works forever
1

Generate your QR code

Click Dashboard โ†’ ๐Ÿ“ฑ My QR โ†’ Your unique clinic QR is generated instantly. URL format: medinits.com/book?clinic=your-clinic-id

2

Download and print

Click "โฌ‡ Download QR" โ†’ Print on A4 paper or a table card โ†’ Place at reception desk or paste on the clinic entrance wall.

3

Patients scan and self-serve

Any patient scans with their phone camera โ†’ Booking portal opens instantly โ†’ They can book appointments, view prescriptions, and check invoice status.

What Patients Can Do After Scanning

ActionHowPrivacy
Book appointmentEnter name, phone, select date & timeNo account needed
View prescriptionsEnter their registered phone numberPhone verification
Check invoicesSame โ€” phone number authenticationPhone verification
DPDP consentAuto-captured on first visitStored with timestamp

๐Ÿ”’ Security & DPDP Compliance

How MediNITS keeps your clinic's patient data safe and legally compliant under Indian law.
โœ… DPDP 2023 Status: MediNITS is compliant with India's Digital Personal Data Protection Act 2023. Patient consent is captured on first visit. Data export and deletion are available on request.
๐Ÿ“‹
Patient Consent Collection
When you add a new patient, MediNITS shows a DPDP consent modal explaining what data is collected and why. Consent is stored with timestamp in Supabase.
๐Ÿ“ฅ
Exporting Patient Data
Settings โ†’ Export Data โ†’ Downloads all patient records, invoices, and visits as a JSON file. Required for patient right-to-access requests under DPDP.
๐Ÿ—‘๏ธ
Deleting Patient Data
Patient profile โ†’ Actions โ†’ Anonymize Patient โ†’ Replaces name, phone, email with anonymized values while preserving clinical statistics. Complies with right to erasure.
๐Ÿ”
Data Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256 via Supabase). Passwords are SHA-256 hashed. API keys are stored in Supabase Vault, never in application code.

โš™๏ธ Settings Guide

Complete guide to configuring your MediNITS clinic settings.
๐Ÿฅ
Clinic Profile
Settings โ†’ Clinic Profile โ†’ Add clinic name, address, phone, email, UPI ID, and upload your logo (PNG/JPG, max 500KB). Logo appears on prescriptions and the topbar.
๐Ÿง 
AI Configuration
Settings โ†’ AI Configuration โ†’ Choose provider (Groq recommended) โ†’ Paste your API key โ†’ Select model (or leave blank for default). Supports Groq, Gemini, OpenAI, Claude, Together AI.
๐Ÿ’ฌ
WhatsApp Setup
Settings โ†’ WhatsApp โ†’ Choose provider: "Interakt (Recommended)" or "Meta Cloud API" โ†’ Paste your Interakt API key (from app.interakt.ai). Leave blank for free shared key (wa.me mode).
๐Ÿ–ผ๏ธ
Logo Upload
Settings โ†’ Clinic Profile โ†’ Upload Logo โ†’ Click or drag PNG/JPG file โ†’ Your logo appears in the topbar and on all prescription printouts immediately.

๐Ÿ’ฐ Plans & Billing

Understanding MediNITS pricing and what's included in each plan.
FeatureFreeStarterProfessionalGrowth
Monthly price (INR)โ‚น0โ‚น799โ‚น1,499โ‚น2,999
PatientsUnlimitedUnlimitedUnlimitedUnlimited
AI consultations5/day sharedUnlimited (own key)Unlimited + GPT-4oUnlimited + Fine-tuned
Cloud syncโ€”โœ“โœ“โœ“
WhatsAppwa.me (tap send)wa.me + InteraktFull automationFull automation
Invoice reconciliationโ€”โœ“โœ“โœ“
Custom brandingโ€”โ€”โœ“โœ“
Multi-doctorโ€”โ€”โœ“โœ“
SupportEmailEmail priorityEmail + WA priorityDedicated manager
โ„น๏ธ All paid plans include a 14-day free trial. Cancel anytime. No questions asked. For pricing in USD, GBP, EUR, AED, SGD, AUD, or CAD โ€” see pricing page.

โ“ Frequently Asked Questions

Quick answers to the questions we get most often.
How do I get unlimited AI consultations for free? +

Go to console.groq.com โ†’ Sign up (it's free) โ†’ Create API Key โ†’ Copy the key (starts with gsk_) โ†’ Open MediNITS Settings โ†’ AI Configuration โ†’ Select Groq โ†’ Paste key โ†’ Save. You now have unlimited AI consultations at no cost. Groq's llama-3.1-8b-instant model is free.

Do I need a Meta or Facebook account for WhatsApp? +

No. MediNITS uses a zero-setup approach: AI drafts the message, you preview it, WhatsApp opens on your phone with the message pre-typed, and you tap Send. No Meta account, no API key, no business verification. Works from day one.

Is my patient data safe? +

Yes. MediNITS uses Supabase with Row-Level Security (RLS) โ€” your clinic's data is completely isolated from other clinics at the database level. Passwords are hashed. API keys are encrypted in Supabase Vault. All connections use TLS 1.3. We are DPDP 2023 compliant.

Can I use MediNITS on my phone? +

Yes. Open app.medinits.com in Chrome (Android) or Safari (iPhone) โ†’ tap the browser menu โ†’ "Add to Home Screen" or "Install App" โ†’ MediNITS installs like a native app with full-screen display. Works on both iOS and Android.

What happens to my data if I cancel? +

Your data is retained for 90 days after cancellation so you can export it. Go to Settings โ†’ Export Data to download everything as JSON. After 90 days, data is permanently deleted from our servers. We never hold your data hostage.

Does MediNITS support multiple doctors? +

Multi-doctor support is available on the Professional plan and above. Each doctor gets their own login credentials and the clinic admin can manage access. The Free and Starter plans are designed for single-doctor practices.

How do I import my existing patient records? +

Go to Patients โ†’ Import CSV โ†’ Download the template โ†’ Fill with your patient data (Name, Phone, DOB, Gender, Blood Group, Allergies, Address) โ†’ Upload โ†’ Map columns โ†’ Import. No data loss โ€” duplicates are detected by phone number.

Is MediNITS available outside India? +

Yes. MediNITS works globally. Pricing is available in INR, USD, GBP, EUR, AED, SGD, AUD, and CAD. WhatsApp via wa.me works internationally. AI consultation works with any language (English primary, Hindi and others supported via speech recognition).